Incident Response Plan

At XRTech, we take the security of our systems and customer data very seriously. Our Incident Response Plan (IRP) is designed to help us respond quickly and effectively to security incidents in order to minimize the impact on our business and customers.

Incident Identification

Any employee who identifies or suspects an incident must immediately report it to our incident response team. Incidents can also be reported by customers or third parties.

Incident Triage

Upon receipt of an incident report, our incident response team will triage the incident to determine its severity and impact. We will use a classification system to categorize incidents based on their severity and impact to our business and customers.

  1. High Severity: These are incidents that have a significant impact on the availability, integrity, or confidentiality of customer data or company systems. Examples of high-severity incidents include data breaches, ransomware attacks, or system failures that result in widespread service disruption.
  2. Medium Severity: These incidents have a moderate impact on the availability, integrity, or confidentiality of customer data or company systems. Examples of medium-severity incidents include phishing attacks, malware infections, or service disruptions that affect a limited number of customers.
  3. Low Severity: These are incidents that have a low impact on the availability, integrity, or confidentiality of customer data or company systems. Examples of low-severity incidents include minor security incidents or system errors that do not affect service availability or customer data.

Once an incident is classified, the incident response team can determine the appropriate level of response based on the incident’s severity and impact. For high-severity incidents, the response may require the highest level of attention and resources, including escalation to senior management or engaging third-party incident response providers. For low-severity incidents, the response may be handled by the incident response team without requiring additional resources.

Incident Containment and Recovery

Once an incident is triaged, we will work to contain and mitigate the incident. We will follow documented procedures to limit the impact of the incident and prevent it from spreading. We will also work to restore systems and data to their normal state as quickly as possible.

Investigation and Analysis

Once the incident is contained and recovery efforts are underway, we will conduct a detailed investigation of the incident to identify the cause, scope, and impact of the incident. This investigation will help us determine what, if any, data or systems were affected, and what remediation steps are needed to prevent similar incidents in the future.

Notification and Communication

We will notify our customers, regulatory bodies, and any other stakeholders as necessary and appropriate, in accordance with applicable laws and regulations. We will also provide regular updates on the status of the incident and our response efforts.

Lessons Learned and Continuous Improvement

After the incident has been fully resolved, we will conduct a lessons learned review to evaluate our response and identify opportunities for improvement. We will update our incident response plan as necessary to address any identified deficiencies and ensure that we are better prepared to respond to future incidents.


Our incident response plan is a key component of our security program, and we take it very seriously. We regularly review and update our plan to ensure that it is effective and reflects the evolving threat landscape. If you have any questions about our incident response plan or our security practices, please contact us at