From the home screen navigate to ‘my programmes’, ‘settings’, ‘wireless network and internet’. Then the user should see which internet they are connected to/choose the correct internet connection.
Secondly, if the connection on XR Sense is still unstable then the user should move into a different place where internet connection may be better e.g. different room.
The third step would be to request the user to navigate closer to the internet hub, this will make the the connection be more stable.
Additionally, if the connection is still unstable then ask the user to reset there internet and try the previous steps again.
